Ratchet Essential Pack

Here at MotoSuperstore we offer a 60 day return period to all of our customers. That means that within 60 days of you recieving a product you can return it to us for a full refund or exchange.

There are a few things that we need to make sure of before you return an item to us. Please ensure the item meets the following criteria:

• Is in brand new condition & still in packaging
• Was received no more than 60 days ago

Also, there are a few things that are exempt from returns and these include

• Underwear / base layers

If you wish to return an item to us, please return the item to the following address:

RETURNS
Moto Central Limited
Unit D2, Asfare Business Park,
Hinckley Road, Wolvey,
Leicestershire, LE10 3JG

Please include a note explaining whether you would like to return the item for a refund or an exchange with your name, order number and contact details on.

IMPORTANT NOTICE: In an instance where we have sent the wrong product by mistake or it has arrived damaged, please let us know within 24 hours of receipt by calling us on 01455 221 820. In these cases, we will arrange for the courier to collect the goods.

Refunds - Refunds are usually processed within 3-5 days of items coming back to us.

Exchange - Normally exchanges are completed within 1-2 working days but we will always let you know of a delay. For exchanges we do not charge again for shipping.